Scalar ROAD

ROAD (reward, objective setting, assessment, development)

1. Accountability

	Accepts responsibility for own actions and decisions and demonstrates commitment to accomplish work in an ethical, efficient and cost-effective manner.
	Takes personal responsibility for achieving targeted results and accepts that there could be consequences for continued missing of targets
	Demonstrates ownership of assignments by taking on responsibility and driving timely results
	Shoulders blame where merited and does not automatically blame others or deflect legitimate criticism
	Does not engage in defensive behaviour

2. Team Player

	Demonstrates selflessness rather than selfish behaviour
	Spontaneously offers to help out and works cooperatively with others
	Adds input and value in order to accomplish goals even if it is not  your project
	Willingly responds to requests without griping or complaining
	Demonstrates a willingness to compromise and defer or to accommodate others’ priorities when they are for the greater good of the company
	Demonstrates a positive attitude by being upbeat, constructive and helpful
	Readily shares knowledge and information with co-workers

3. Communications

	Open to new information and respectful to other points of view
	Uses consideration and tact when presenting their own views
	Orally expresses thoughts, ideas and information with clarity, thoroughness and adherence to accepted rules of grammar and business discourse
	Gathers relevant data
	Expresses thoughts, ideas and information in writing with adherence to rules of grammar, regard for spelling accuracy and in a form and style that is appropriate for business or client audiences
	Can generate creative or alternative solutions

4. Customer Focus/Service

	Acts with internal and external customers in mind
	Establishes and maintains effective relationships with customers and gains their trust and respect
	Dedicated to  meeting or exceeding customer expectations
	Displays effectiveness and a sense of urgency regarding the resolution of customer issues or the response to customer requests
	Committed to continuously improve the effectiveness & efficiency of our work processes

5. Integrity & Trust

	Can be counted upon to get things done in a timely and competent fashion
	Reports to work on time and is seldom absent
	Is truthful, acts with principles and follows through on commitments
	Can be counted on to handle things competently and professionally
	Follows through regularly and without being reminded or prodded
	Keeps confidences

6. Job Knowledge

	Demonstrates an understanding of knowledge specific to field of work through the application of related procedures, principles, theories or concepts. 
	Works to remain current in the field of work. Acquires technical knowledge by participating in meetings, training programs, reading relevant publications and articles and/or maintaining a network of professional/technical contacts to keep up to date with the latest trends/ideas. 
	Demonstrates an awareness of new practices, approaches, technology or theories by utilizing this knowledge in related work activities

7. Productivity

	Seeks out and effectively utilizes resources that are available (e.g. technology, information, financial and intellectual) when completing work assignments in an effort to increase job efficiency and effectiveness

8. Leadership

	Willingness to take full responsibility for seeing a task through to completion.
	Willingness and ability to coordinate the efforts of colleagues when required on either a formal or ad hoc basis.
	Anticipates and handles Critical Situations
	Maintains an awareness of the impact of own activities on the workload of their colleagues.

things I need help with

2. Team Player

Demonstrates a positive attitude by being upbeat, constructive and helpful"

See † below. Maybe drugs can help me with this.

3. Communications

Uses consideration and tact when presenting their own views.

I think that "consideration and tact" is about putting yourself in the shoes of the person you are talking to and understanding their perspective. I have trouble with this. Few are able to help me with it.

4. Customer Focus/Service

Establishes and maintains effective relationships with customers and gains their trust and respect

often my perspective differ's from management's about how to do this. for example I believe in brutal transparency / truth. Management , not so much.

5. Integrity & Trust

Can be counted on to handle things competently and professionally

I feel like the only I have with handling things professionally is that I won't lie, or omit the truth. Too bad for me eh?

Commentary

I like this system it's one of the best I've seen. A dirrect link between company values and things you should do to get recognized.

Some of the line items are a bit hokey. for example:

2. Team Player

Demonstrates a positive attitude by being upbeat, constructive and helpful"

this can be tough with depression and several chornically broken systems. ( for example planning, budgeting, and communication, all out side the remit of line staff such as myself. †)

† - that said I really think that even though one might be a line staff memeber , a great challenge is to see if you can influence the business. Which I think is possibly, just not via explicit remit.