What is a good sla?
From Federal Burro of Information
- Is it one that you can meet easily?
- Is it one the industry has dictacted?
- Is it one that BETTER than the industry?
- Is it one that makes clients sleep easy at night?
- Is it one that makes CEOs sleep easy at night?
- Is it one that makes the Lawyers sleep easy at night?
- Is it one that clients can understand?
- Is it one that clients can't understand?
- Is it one that reflects how people use your service?
- Is it one you can measure accurately?
- Is it one you can't measur eaccurately?
- Is is one you could NEVER accurately measure?
- Is it one only YOU can measure?
- Is it one that others can measure?
