Cloud Team Lead, Managed Services

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About Scalar Decisions:

Scalar is Canada’s leading IT solutions integrator, focused on security, infrastructure, and cloud. Founded in 2004, Scalar is headquartered in Toronto, with offices in Montreal, Ottawa, London, Winnipeg, Calgary, Edmonton, and Vancouver. Scalar was recently named to the CRN Fast Growth Top 150 List and listed on the PROFIT 500 for the sixth year running. In addition, Scalar was deemed a major player in the IDC MarketScape for Canadian managed security service providers and ranked the #1 ICT security company on the 2014 - 2016 editions of the Branham 300. We focus on recruiting top talent, and we work hard to keep them. To learn more about Scalar, go to www.scalar.ca

Job Summary:

Reporting to the Director, Managed Services Operations your focus will be to lead a diverse team of cloud operations specialists to ensure that our Managed Services Cloud environments are operated and configured to meet or exceed customer and industry expectations. Team leadership duties will involve approx. 30% of your time, and line operations will involve 70% of your time. He or she will be a focal point for customer interactions including on-boarding and ongoing changes in their environment – working side by side with some of the largest organizations in Canada and delivering outstanding customer service.

Core Responsibilities:

  • Manage daily IT cloud operations; ensuring maximum production environment uptime.
  • Provide leadership and oversight for Cloud operations team, ensuring SLA’s are met and staff and business priorities are properly met.
  • Work with the Cloud Engineering team to establish technical standards and documentation defining how we build, test, deploy and support our Public Cloud Managed Services environments for our customers
  • Work closely with Managed Services teams to ensure public cloud standards are followed
  • Review new Cloud customer opportunities to ensure they conform to our standards
  • Work with members of the Engineering team to ensure Cloud environments leverage our common MS toolset including monitoring, ticketing, authentication, security etc
  • Work with service development manager to establish costing and features for new or existing IT Cloud services offered by the company.
  • Maintain documentation for supported IT Cloud environment including runbooks, as-built configuration documents, architecture diagrams and process workflows
  • Perform design reviews, technical and architectural audits of Cloud-related projects and customer environments
  • Work with other Managed Services Operations teams in complex issues troubleshooting affecting Cloud services and ensure build specifications are modified based on learnings from production incidents.
  • Manage systems capacity and monitor lifecycle for all Cloud environments
  • Interface with Cloud PS Delivery and MS Support teams to educate on how we do things and provide mentoring and training on processes and technologies
  • Assist with customer builds
  • Continuously work on professional development in technology and product knowledge, industry trends, and business processes and maintain the highest level of industry certifications.


Requirements:

  • Extensive AWS, Azure and Google Cloud experience
  • Experience with Cloud Management Tools such as CloudChecker and Obritera
  • Experience with Automation Management Tools such as Terraform, Ansible, Puppet
  • Experience in one or more programming/scripting languages
  • Experience building and maintaining scalable and resilient systems
  • Proven experience with continuous integration, continuous delivery, and infrastructure automation.
  • Great documentation skills
  • French fluency is an asset
  • We thank all candidates for their interest, however, only those selected for interviews will be contacted.
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