ITSM
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Overview
People
What should people who ITSM know and do?
- Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf
- System Administrator Guild (SAGE) Job descriptions ( https://www.usenix.org/short-topics/job-descriptions-system-administrators-3d-edition )
Organization
- TLUG
- ITIL - Information Technology Infrastructure Library ( https://en.wikipedia.org/wiki/ITIL )
- SAGE - System adminsitrator's Guild, see Usenix
- LOPSA - League of Professional System Administrators
Practices
You are the keeper if IT infrastructure.
patching and updates
release management
read release notes.
setup maintain and use tests environments.
security management:
- what are the surfaces?
- what are the risks?
- what are the mitigations?
- monitoring use change change : auditing , logging, controls.
