Professional Services

1. Be punctual
2. Listen to what customer is asking and match to scope of why your there
3. Identify gaps in 2, IMMEDIATELY report back to Owen/Dennis and let HIM tell customer
4. Communicate everything in writing
5. Work on system as if you owned it
6. Don't wait too long or be afraid to ask for help (never google for help in front of customer)
7. Have fun
8. Take ownership
9. maintain good communications with the client
10. discover and set boundaries
11. anticipate issues and fix them before they happen
12. promise and deliver.
13. Greater than 75% of the 'smarts' are put in before the migration/delivery date.
14. Most (perhaps *only*) important thing is a happy customer at the end.