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| | | #REDIRECT [[Managed Cloud Services Practice Lead]] |
| Role Responsibilities
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| 1. The description of the managed cloud service.
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| * Supported Technologies
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| * Supported Activities
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| * Responsibilities
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| * Engage practice stakeholders (in no particular order):
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| ** Clients
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| ** Delivery staff
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| ** Support staff
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| ** Solution Architects
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| ** Management
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| * Manage and Maintain the features and capabilities backlog
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| * Manage and maintain request for features and capabilities
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| 2. Manage the process related to the service:
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| * gather concensus on processes
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| * document the processes
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| * measure and quality control
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| 3. Support operation
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| * Process training
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| * Technical expertise when possible
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| * Take input about operational learning and fold it back into the product.
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| * Problem Management
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Latest revision as of 15:58, 4 May 2017
