From Federal Burro of Information
Jump to navigationJump to search
|
|
| (14 intermediate revisions by the same user not shown) |
| Line 1: |
Line 1: |
| | | #REDIRECT [[Managed Cloud Services Practice Lead]] |
| Role Responsibilities
| |
| | |
| '''1. The description of the managed cloud service.'''
| |
| | |
| * Supported Technologies
| |
| * Supported Activities
| |
| * Responsibilities
| |
| * Engage practice stakeholders (in no particular order):
| |
| ** Clients
| |
| ** Delivery staff
| |
| ** Support staff
| |
| ** Solution Architects
| |
| ** Management
| |
| * Manage and Maintain the features and capabilities backlog
| |
| * Manage and maintain request for features and capabilities
| |
| | |
| '''2. Manage the process related to the service:'''
| |
| | |
| * gather concensus on processes
| |
| * document the processes
| |
| * measure and quality control
| |
| | |
| '''3. Support Operations'''
| |
| | |
| * Process and Development Training
| |
| * Technical expertise and escalation when possible
| |
| * Take input about operational learning and fold it back into the product.
| |
| * Problem Management
| |
Latest revision as of 15:58, 4 May 2017
