ITSM: Difference between revisions
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* Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf | * Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf | ||
* System Administrator Guild (SAGE) Job descriptions | * System Administrator Guild (SAGE) Job descriptions ( https://www.usenix.org/short-topics/job-descriptions-system-administrators-3d-edition ) | ||
== | == Organization == | ||
* TLUG | |||
* ITIL - Information Technology Infrastructure Library ( https://en.wikipedia.org/wiki/ITIL ) | |||
* SAGE - System adminsitrator's Guild, see Usenix | |||
* LOPSA - League of Professional System Administrators | |||
== Practices == | |||
You are the keeper if IT infrastructure. | |||
patching and updates | |||
release management | |||
read release notes. | |||
setup maintain and use tests environments. | |||
security management: | |||
* what are the surfaces? | |||
* what are the risks? | |||
* what are the mitigations? | |||
* monitoring use change change : auditing , logging, controls. | |||
== Also See == | == Also See == | ||
| Line 20: | Line 39: | ||
* [[ITSM Backup]] | * [[ITSM Backup]] | ||
* [[ITIL]] | * [[ITIL]] | ||
* http://www.priv.gc.ca/leg_c/framework_e.asp | |||
* https://www.gov.uk/service-manual/service-standard | |||
Latest revision as of 14:50, 15 April 2019
Overview
People
What should people who ITSM know and do?
- Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf
- System Administrator Guild (SAGE) Job descriptions ( https://www.usenix.org/short-topics/job-descriptions-system-administrators-3d-edition )
Organization
- TLUG
- ITIL - Information Technology Infrastructure Library ( https://en.wikipedia.org/wiki/ITIL )
- SAGE - System adminsitrator's Guild, see Usenix
- LOPSA - League of Professional System Administrators
Practices
You are the keeper if IT infrastructure.
patching and updates
release management
read release notes.
setup maintain and use tests environments.
security management:
- what are the surfaces?
- what are the risks?
- what are the mitigations?
- monitoring use change change : auditing , logging, controls.
