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| | | #REDIRECT [[Managed Cloud Services Practice Lead]] |
| Role Responsibilities
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| ''' Primary: 1. The description of the managed cloud service.'''
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| * manage, curate, advocate: process and tools and patterns that support the service.
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| There are four possible consumers of this work:
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| 1. delivery staff
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| 2. operations staff
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| 3. clients
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| 4. management
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| * Manage and Maintain the features and capabilities backlog
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| ** supporting processes
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| ** supporting patterns
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| ** staff capabilities footprint
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| ** tools capabilities footprint
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| * Manage and maintain request for features and capabilities
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| * Engage practice stakeholders (in no particular order):
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| ** Clients
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| ** Delivery staff
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| ** Support staff
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| ** Solution Architects
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| ** Management
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| * understand and stay informed about Supported Technologies
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| * Supported Activities
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| * Define Responsibilities
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| * Document, train, communicate, socialize, influence culture.
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| '''2. Manage the standard processes related to the service:'''
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| * gather consensus on processes
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| * document the processes
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| * measure and quality control
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| '''3. Support Operations'''
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| * Process and Development Training
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| * Technical expertise and escalation when possible
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| * Take input about operational learning and fold it back into the product.
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| * Problem Management
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| == Example quarterly goals ==
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| * a list of required processes
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| * a report on progress and coverage on said processes
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| * implementing cis 5 critical controls https://www.cisecurity.org/controls/
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| * implement reporting for CIS aws benchmark
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| * A trained staff
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| * a portfolio of supported platforms / products / tooling - complete with partner agreemnts where appropriate and training staff training where appropriate.
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| see [[Managed Cloud Services Practice Lead]]
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