Managed Cloud Service Practice Lead: Difference between revisions
From Federal Burro of Information
Jump to navigationJump to search
No edit summary |
No edit summary |
||
| Line 2: | Line 2: | ||
Role Responsibilities | Role Responsibilities | ||
1. The description of the managed cloud service. | ''1. The description of the managed cloud service.'' | ||
* Supported Technologies | * Supported Technologies | ||
Revision as of 23:52, 1 May 2017
Role Responsibilities
1. The description of the managed cloud service.
- Supported Technologies
- Supported Activities
- Responsibilities
- Engage practice stakeholders (in no particular order):
- Clients
- Delivery staff
- Support staff
- Solution Architects
- Management
- Manage and Maintain the features and capabilities backlog
- Manage and maintain request for features and capabilities
2. Manage the process related to the service:
- gather concensus on processes
- document the processes
- measure and quality control
3. Support operation
- Process training
- Technical expertise when possible
- Take input about operational learning and fold it back into the product.
- Problem Management
