Managed Cloud Service Practice Lead: Difference between revisions

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Role Responsibilities
Role Responsibilities


''1. The description of the managed cloud service.''
'''1. The description of the managed cloud service.'''


* Supported Technologies
* Supported Technologies
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* Manage and maintain request for features and capabilities
* Manage and maintain request for features and capabilities


2. Manage the process related to the service:
'''2. Manage the process related to the service:'''


* gather concensus on processes
* gather concensus on processes
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* measure and quality control
* measure and quality control


3. Support operation
'''3. Support Operations'''


* Process training
* Process and Development Training
* Technical expertise when possible
* Technical expertise and escalation when possible
* Take input about operational learning and fold it back into the product.
* Take input about operational learning and fold it back into the product.
* Problem Management
* Problem Management

Revision as of 01:56, 2 May 2017

Role Responsibilities

1. The description of the managed cloud service.

  • Supported Technologies
  • Supported Activities
  • Responsibilities
  • Engage practice stakeholders (in no particular order):
    • Clients
    • Delivery staff
    • Support staff
    • Solution Architects
    • Management
  • Manage and Maintain the features and capabilities backlog
  • Manage and maintain request for features and capabilities

2. Manage the process related to the service:

  • gather concensus on processes
  • document the processes
  • measure and quality control

3. Support Operations

  • Process and Development Training
  • Technical expertise and escalation when possible
  • Take input about operational learning and fold it back into the product.
  • Problem Management