Managed Cloud Service Practice Lead: Difference between revisions

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Role Responsibilities
Role Responsibilities


'''1. The description of the managed cloud service.'''
''' Primary: 1. The description of the managed cloud service.'''
 
* manage, curate, advocate: process and tools and patterns that support the service.
 
There are four possible consumers of this work:
1. delivery staff
2. operations staff
3. clients
4. management
 
* Manage and Maintain the features and capabilities backlog
** supporting processes
** supporting patterns
** staff capabilities footprint
** tools capabilities footprint
 
* Manage and maintain request for features and capabilities


* Supported Technologies
* Supported Activities
* Responsibilities
* Engage practice stakeholders (in no particular order):
* Engage practice stakeholders (in no particular order):
** Clients
** Clients
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** Solution Architects
** Solution Architects
** Management
** Management
* Manage and Maintain the features and capabilities backlog
* Manage and maintain request for features and capabilities


'''2. Manage the process related to the service:'''
* understand and stay informed about Supported Technologies
* Supported Activities
* Define Responsibilities
 
* Document, train, communicate, socialize, influence culture.
 
'''2. Manage the standard processes related to the service:'''


* gather concensus on processes
* gather consensus on processes
* document the processes
* document the processes
* measure and quality control
* measure and quality control

Revision as of 02:03, 2 May 2017

Role Responsibilities

Primary: 1. The description of the managed cloud service.

  • manage, curate, advocate: process and tools and patterns that support the service.

There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management

  • Manage and Maintain the features and capabilities backlog
    • supporting processes
    • supporting patterns
    • staff capabilities footprint
    • tools capabilities footprint
  • Manage and maintain request for features and capabilities
  • Engage practice stakeholders (in no particular order):
    • Clients
    • Delivery staff
    • Support staff
    • Solution Architects
    • Management
  • understand and stay informed about Supported Technologies
  • Supported Activities
  • Define Responsibilities
  • Document, train, communicate, socialize, influence culture.

2. Manage the standard processes related to the service:

  • gather consensus on processes
  • document the processes
  • measure and quality control

3. Support Operations

  • Process and Development Training
  • Technical expertise and escalation when possible
  • Take input about operational learning and fold it back into the product.
  • Problem Management
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