Managed Cloud Service Practice Lead: Difference between revisions
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* implementing cis 5 critical controls https://www.cisecurity.org/controls/ | * implementing cis 5 critical controls https://www.cisecurity.org/controls/ | ||
* implement reporting for CIS aws benchmark | * implement reporting for CIS aws benchmark | ||
* A trained staff | |||
* a portfolio of supported platforms / products / tooling - complete with partner agreemnts where appropriate and training staff training where appropriate. | |||
Revision as of 14:11, 2 May 2017
Role Responsibilities
Primary: 1. The description of the managed cloud service.
- manage, curate, advocate: process and tools and patterns that support the service.
There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management
- Manage and Maintain the features and capabilities backlog
- supporting processes
- supporting patterns
- staff capabilities footprint
- tools capabilities footprint
- Manage and maintain request for features and capabilities
- Engage practice stakeholders (in no particular order):
- Clients
- Delivery staff
- Support staff
- Solution Architects
- Management
- understand and stay informed about Supported Technologies
- Supported Activities
- Define Responsibilities
- Document, train, communicate, socialize, influence culture.
2. Manage the standard processes related to the service:
- gather consensus on processes
- document the processes
- measure and quality control
3. Support Operations
- Process and Development Training
- Technical expertise and escalation when possible
- Take input about operational learning and fold it back into the product.
- Problem Management
Example quarterly goals
- a list of required processes
- a report on progress and coverage on said processes
- implementing cis 5 critical controls https://www.cisecurity.org/controls/
- implement reporting for CIS aws benchmark
- A trained staff
- a portfolio of supported platforms / products / tooling - complete with partner agreemnts where appropriate and training staff training where appropriate.
