Managed Cloud Service Practice Lead: Difference between revisions
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'''2. Manage the standard processes related to the service:''' | '''2. Manage the standard processes related to the service:''' | ||
* | * Coordinate stakeholders to ensure that everyone is as happy as possible. | ||
* | * Document the processes. | ||
* | * Measurement and Quality Control of processes. | ||
* Change the process as required. | |||
'''3. Support Operations''' | '''3. Support Operations''' | ||
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== Example | == Example Quarterly Goals == | ||
* a list of required processes | * a list of required processes | ||
Revision as of 17:10, 3 May 2017
Role Responsibilities
Primary: 1. The description of the managed cloud service.
- manage, curate, advocate: process and tools and patterns that support the service.
There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management
- Manage and Maintain the features and capabilities backlog
- supporting processes
- supporting patterns
- staff capabilities footprint
- tools capabilities footprint
- Manage and maintain request for features and capabilities
- Engage practice stakeholders (in no particular order):
- Clients
- Delivery staff
- Support staff
- Solution Architects
- Management
- understand and stay informed about Supported Technologies
- Supported Activities
- Define Responsibilities
- Document, train, communicate, socialize, influence culture.
2. Manage the standard processes related to the service:
- Coordinate stakeholders to ensure that everyone is as happy as possible.
- Document the processes.
- Measurement and Quality Control of processes.
- Change the process as required.
3. Support Operations
- Process and Development Training
- Technical expertise and escalation when possible
- Take input about operational learning and fold it back into the product.
- Problem Management
Example Quarterly Goals
- a list of required processes
- a report on progress and coverage on said processes
- implementing cis 5 critical controls https://www.cisecurity.org/controls/
- implement reporting for CIS aws benchmark
- A trained staff
- a portfolio of supported platforms / products / tooling - complete with partner agreemnts where appropriate and training staff training where appropriate.
