ITSM: Difference between revisions
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* SAGE | * SAGE | ||
* LOPSA | * LOPSA | ||
== Practices == | |||
You are the keeper if IT infrastructure. | |||
patching and updates | |||
release management | |||
read release notes. | |||
setup maintain and use tests environments. | |||
security management: | |||
* what are the surfaces? | |||
* what are the risks? | |||
* what are the mitigations? | |||
* monitoring use change change : auditing , logging, controls. | |||
== Also See == | == Also See == | ||
Revision as of 14:46, 15 April 2019
Overview
People
What should people who ITSM know and do?
- Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf
- System Administrator Guild (SAGE) Job descriptions http://www.sage.org/field/jobs-descriptions.html
Organizationsion
- TLUG
- ITIL
- SAGE
- LOPSA
Practices
You are the keeper if IT infrastructure.
patching and updates
release management
read release notes.
setup maintain and use tests environments.
security management:
- what are the surfaces?
- what are the risks?
- what are the mitigations?
- monitoring use change change : auditing , logging, controls.
