Managed Cloud Service Practice Lead: Difference between revisions

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1. The description of the managed cloud service.
1. The description of the managed cloud service.


- Supported Technologies
* Supported Technologies
- Supported Activities
* Supported Activities
- Responsibilities
* Responsibilities
- Engage practice stakeholders (in no particular order):
* Engage practice stakeholders (in no particular order):
-- Clients
** Clients
-- Delivery staff
** Delivery staff
-- Support staff
** Support staff
-- Solution Architects
** Solution Architects
-- Management
** Management
- Manage and Maintain the features and capabilities backlog
* Manage and Maintain the features and capabilities backlog
- Manage and maintain request for features and capabilities
* Manage and maintain request for features and capabilities


2. Manage the process related to the service:
2. Manage the process related to the service:


- gather concensus on processes
* gather concensus on processes
- document the processes
* document the processes
- measure and quality control
* measure and quality control


3. Support operation


Support operation
* Process training
- technical expertise when possible
* Technical expertise when possible
- take input about operational learning and fold it back into the product.
* Take input about operational learning and fold it back into the product.
* Problem Management

Revision as of 23:51, 1 May 2017

Role Responsibilities

1. The description of the managed cloud service.

  • Supported Technologies
  • Supported Activities
  • Responsibilities
  • Engage practice stakeholders (in no particular order):
    • Clients
    • Delivery staff
    • Support staff
    • Solution Architects
    • Management
  • Manage and Maintain the features and capabilities backlog
  • Manage and maintain request for features and capabilities

2. Manage the process related to the service:

  • gather concensus on processes
  • document the processes
  • measure and quality control

3. Support operation

  • Process training
  • Technical expertise when possible
  • Take input about operational learning and fold it back into the product.
  • Problem Management
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