Managed Cloud Service Practice Lead: Difference between revisions
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Role Responsibilities | Role Responsibilities | ||
''1. The description of the managed cloud service.'' | '''1. The description of the managed cloud service.''' | ||
* Supported Technologies | * Supported Technologies | ||
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* Manage and maintain request for features and capabilities | * Manage and maintain request for features and capabilities | ||
2. Manage the process related to the service: | '''2. Manage the process related to the service:''' | ||
* gather concensus on processes | * gather concensus on processes | ||
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* measure and quality control | * measure and quality control | ||
3. Support | '''3. Support Operations''' | ||
* Process | * Process and Development Training | ||
* Technical expertise when possible | * Technical expertise and escalation when possible | ||
* Take input about operational learning and fold it back into the product. | * Take input about operational learning and fold it back into the product. | ||
* Problem Management | * Problem Management | ||
Revision as of 01:56, 2 May 2017
Role Responsibilities
1. The description of the managed cloud service.
- Supported Technologies
- Supported Activities
- Responsibilities
- Engage practice stakeholders (in no particular order):
- Clients
- Delivery staff
- Support staff
- Solution Architects
- Management
- Manage and Maintain the features and capabilities backlog
- Manage and maintain request for features and capabilities
2. Manage the process related to the service:
- gather concensus on processes
- document the processes
- measure and quality control
3. Support Operations
- Process and Development Training
- Technical expertise and escalation when possible
- Take input about operational learning and fold it back into the product.
- Problem Management
