Managed Cloud Service Practice Lead: Difference between revisions
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Role Responsibilities | Role Responsibilities | ||
'''1. The description of the managed cloud service.''' | ''' Primary: 1. The description of the managed cloud service.''' | ||
* manage, curate, advocate: process and tools and patterns that support the service. | |||
There are four possible consumers of this work: | |||
1. delivery staff | |||
2. operations staff | |||
3. clients | |||
4. management | |||
* Manage and Maintain the features and capabilities backlog | |||
** supporting processes | |||
** supporting patterns | |||
** staff capabilities footprint | |||
** tools capabilities footprint | |||
* Manage and maintain request for features and capabilities | |||
* Engage practice stakeholders (in no particular order): | * Engage practice stakeholders (in no particular order): | ||
** Clients | ** Clients | ||
Line 13: | Line 26: | ||
** Solution Architects | ** Solution Architects | ||
** Management | ** Management | ||
'''2. Manage the | * understand and stay informed about Supported Technologies | ||
* Supported Activities | |||
* Define Responsibilities | |||
* Document, train, communicate, socialize, influence culture. | |||
'''2. Manage the standard processes related to the service:''' | |||
* gather | * gather consensus on processes | ||
* document the processes | * document the processes | ||
* measure and quality control | * measure and quality control |
Revision as of 02:03, 2 May 2017
Role Responsibilities
Primary: 1. The description of the managed cloud service.
- manage, curate, advocate: process and tools and patterns that support the service.
There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management
- Manage and Maintain the features and capabilities backlog
- supporting processes
- supporting patterns
- staff capabilities footprint
- tools capabilities footprint
- Manage and maintain request for features and capabilities
- Engage practice stakeholders (in no particular order):
- Clients
- Delivery staff
- Support staff
- Solution Architects
- Management
- understand and stay informed about Supported Technologies
- Supported Activities
- Define Responsibilities
- Document, train, communicate, socialize, influence culture.
2. Manage the standard processes related to the service:
- gather consensus on processes
- document the processes
- measure and quality control
3. Support Operations
- Process and Development Training
- Technical expertise and escalation when possible
- Take input about operational learning and fold it back into the product.
- Problem Management