Managed Cloud Service Practice Lead

Role Responsibilities

Primary: 1. The description of the managed cloud service.

• manage, curate, advocate: process and tools and patterns that support the service.

There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management

• Manage and Maintain the features and capabilities backlog
  • supporting processes
  • supporting patterns
  • staff capabilities footprint
  • tools capabilities footprint

• Manage and maintain request for features and capabilities

• Engage practice stakeholders (in no particular order):
  • Clients
  • Delivery staff
  • Support staff
  • Solution Architects
  • Management

• understand and stay informed about Supported Technologies
• Supported Activities
• Define Responsibilities

• Document, train, communicate, socialize, influence culture.

2. Manage the standard processes related to the service:

• Coordinate stakeholders to ensure that everyone is as happy as possible.
• Document the processes.
• Measurement and Quality Control of processes.
• Change the process as required.

3. Support Operations

• Process and Development Training
• Technical expertise and escalation when possible
• Take input about operational learning and fold it back into the product.
• Problem Management

Example Quarterly Goals

• a list of required processes
• a report on progress and coverage on said processes
• implementing cis 5 critical controls https://www.cisecurity.org/controls/
• implement reporting for CIS aws benchmark
• A trained staff
• a portfolio of supported platforms / products / tooling - complete with partner agreemnts where appropriate and training staff training where appropriate.

see Managed Cloud Services Practice Lead

Alternative arrary

source: http://www.joelarose.com/articles/Role_Responsibilities_Practice_Leaders.3. New Client/ New Matter Intake Procedurehtml

1.         Productivity
2.         Economic Performance
3.         New Client/ New Matter Intake Procedure
4.         Associate Mentoring, Compensation Adjustments and Growth
5.         Partner Compensation Recommendations