ITSM

People

What should people who ITSM know and do?

• Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf
• System Administrator Guild (SAGE) Job descriptions http://www.sage.org/field/jobs-descriptions.html

Organizationsion

• TLUG
• ITIL
• SAGE
• LOPSA

Practices

You are the keeper if IT infrastructure.

patching and updates

release management

read release notes.

setup maintain and use tests environments.

security management:

• what are the surfaces?
• what are the risks?
• what are the mitigations?
• monitoring use change change : auditing , logging, controls.

Also See

• ITSM Backup
• ITIL
• http://www.priv.gc.ca/leg_c/framework_e.asp
• https://www.gov.uk/service-manual/service-standard