Managed Cloud Service Practice Lead

Role Responsibilities

Primary: 1. The description of the managed cloud service.

• manage, curate, advocate: process and tools and patterns that support the service.

There are four possible consumers of this work: 1. delivery staff 2. operations staff 3. clients 4. management

• Manage and Maintain the features and capabilities backlog
  • supporting processes
  • supporting patterns
  • staff capabilities footprint
  • tools capabilities footprint

• Manage and maintain request for features and capabilities

• Engage practice stakeholders (in no particular order):
  • Clients
  • Delivery staff
  • Support staff
  • Solution Architects
  • Management

• understand and stay informed about Supported Technologies
• Supported Activities
• Define Responsibilities

• Document, train, communicate, socialize, influence culture.

2. Manage the standard processes related to the service:

• gather consensus on processes
• document the processes
• measure and quality control

3. Support Operations

• Process and Development Training
• Technical expertise and escalation when possible
• Take input about operational learning and fold it back into the product.
• Problem Management