ITSM

People

What should people who ITSM know and do?

• Government of Ontario "Computer Systems Technician Program Standard" http://www.tcu.gov.on.ca/pepg/audiences/colleges/progstan/techno/compSys2.pdf
• System Administrator Guild (SAGE) Job descriptions http://www.sage.org/field/jobs-descriptions.html

Organizationsion

• TLUG
• ITIL
• SAGE
• LOPSA

Also See

• ITSM Backup
• ITIL
• http://www.priv.gc.ca/leg_c/framework_e.asp
• https://www.gov.uk/service-manual/service-standard