Managed Cloud Service Practice Lead
From Federal Burro of Information
Role Responsibilities
1. The description of the managed cloud service.
- Supported Technologies - Supported Activities - Responsibilities - Engage practice stakeholders (in no particular order): -- Clients -- Delivery staff -- Support staff -- Solution Architects -- Management - Manage and Maintain the features and capabilities backlog - Manage and maintain request for features and capabilities
2. Manage the process related to the service:
- gather concensus on processes - document the processes - measure and quality control
Support operation
- technical expertise when possible
- take input about operational learning and fold it back into the product.
