Managed Cloud Service Practice Lead

Role Responsibilities

1. The description of the managed cloud service.

• Supported Technologies
• Supported Activities
• Responsibilities
• Engage practice stakeholders (in no particular order):
  • Clients
  • Delivery staff
  • Support staff
  • Solution Architects
  • Management
• Manage and Maintain the features and capabilities backlog
• Manage and maintain request for features and capabilities

2. Manage the process related to the service:

• gather concensus on processes
• document the processes
• measure and quality control

3. Support operation

• Process training
• Technical expertise when possible
• Take input about operational learning and fold it back into the product.
• Problem Management